Security Updates and Alerts

Botdoc Now Product Release Dear Valued Customer, On Sunday January 19, 2025, at 2am MST there will be scheduled downtime to enhancements to our Botdoc Now product  This planned outage will take approximately 1 hour to perform.  We appreciate your patience during this...

Planned Maintenance (API LIVE/PRODUCTION) Dear Valued Developer, On Sunday Dec 29, 2024 at 2:00am MST there will be a scheduled service update to Botdoc API Production.  We anticipate this planned update will take approximately 1 hr to perform. Service updates to...

Planned Maintenance (API Sandbox) Dear Valued Developer, On Sunday Dec 22, 2024 at 2:00am MST there will be a scheduled service update to Botdoc API Sandbox.  We anticipate this planned update will take approximately 1 hr to perform. Service updates to Botdoc’s API...

Planned Maintenance (API Sandbox) Dear Valued Developer, On Sunday Nov 3, 2024 at 2:00am MST there will be a scheduled service update to Botdoc API Sandbox.  We anticipate this planned update will take approximately 1 hr to perform. Service updates to Botdoc’s API...

Dear Valued Customer, We have confirmed login services are responsive and are back to normal. Thank you again for your cooperation and we apologize for this inconvenience. Best regards, Your Botdoc Team

Dear Valued Customer, Botdoc is experiencing login latency and connection issues on the Botdoc NOW product. Our IT team is working diligently to resolve this issue quickly, we will have more information for to you once resolved. We appreciate your patience and...

Botdoc Now Product Release Dear Valued Customer, On Sunday September 29, 2024 at 2am MST there will be scheduled downtime to enhancements to our Botdoc Now product  This planned outage will take approximately 1 hour to perform.  We appreciate your patience during this...

Azure Service Retirement Announcement FINAL NOTICE - DNS Update Dear Valued Customer, Azure App Service retirement of August 31st is fast approaching. On Friday August 30th, we will be updating Botdoc’s DNS records for secure.botdoc2024.tbgsites.com to the a new...

Dear Valued Customer, We have confirmed with Twilio that all is functioning correctly and services are responsive therefore ALL Botdoc SMS services are back to normal. Even though this was out of our hands, we are sorry for this inconvenience. Thank you for your...

Dear Valued Customer, Our SMS servicer (Twilio) is currently experiencing delivery delays when sending messages . This is causing SMS delays from our platform with certain carriers. Twilio continues to work on the issues and we will have more information to you once...